About PACS

Our History

Premium Aged and Community Services is a family-owned business and is one of the largest non-government community aged care and respite provider in the New England Region providing efficient and effective personalised services and care. PACS provide services including, but not limited to

  • Respite
  • Personal care
  • Domestic duties
  • Assistance with meals
  • Home help and maintenance
  • Medication management
  • Wound care
  • Palliative care

Our origins date back to 1990, the whole focus of the organisation remains the same – to allow people to make choices about the care they receive and how it’s delivered, and to assist people to live as independently as long as possible in their own homes

The organisation has expanded over time to provide a full range of planned and emergency care support services 24 hours a day 7 days a week to the Central Coast, New England, Northern Tablelands, Northwest, North Coast and other regions of New South Wales; as well as Queensland areas including Darling Downs (Toowoomba), and Sunshine Coast.

Having had significant expansion in the size of the business has increased the range of services we are able to provide. To operate a successful business over such diverse communities requires a strong, effective management team, professional staff and the ability to work cooperatively with established service providers to build strong networks. This ability to work cooperatively to achieve positive outcomes is what underpins our present service and brokerage agreements.

PACS has a strong working relationship with government and non-government agencies such as: Meals on Wheels, Community Health, Primary Healthcare, Local GP’s, Hospitals and Community Transport. These relations enable us to give informed advice to our clients about services that are available to them and to facilitate their access. Services also include a range of options available to rural, remote and Aboriginal & Torres Strait Islanders (ATSI) clients. This allows our clients benefits to increase which sustains independence.

PACS is currently contracted by the Department of Veterans Affairs (DVA), Veterans Home Care (VHC) and CHSP, along with numerous other local government bodies and private services.

Our Head office is located in Peel Street Tamworth, and other offices are located in Warialda and the Central Coast.