Coronavirus Information

PACS COVID-19 Update 1

Coronavirus - COVID 19 - Update 1


With the current increased exposure of the coronavirus outbreak (COVID-19), PACS has implemented a policy which outlines the additional precautionary measures we have undertaken.

It is essential we play an integral part in minimizing the spread of coronavirus as we are the at frontline of the most vulnerable when it comes to risk of infection.

What is critical is that we all work together. It’s very important everyone does their bit such as personal hygiene, proactively reporting, assessing their own exposure risk and keep yourself up to date with the current status of the virus, we have provided some helpful information on steps you can take to protect yourself, as well as helpful links, below.

Our clients should take the following precautions to protect their health.

  • Stay at home as much as possible if you live in an area where there’s an outbreak
  • In public, avoid crowds and poorly ventilated buildings
  • Maintain good hand hygiene – regularly between meals, after going to the toilet, after coughing and sneezing and after being in contact with others.
  • If you need to isolate, make sure you keep in contact with family or friends

PACS staff will continue to practice good hygiene measures, Good hygiene includes:

  • Washing your hands often with soap and water for at least 20 seconds
  • Use hand sanitizer when soap isn’t available
  • Cover your nose and mouth when coughing and sneezing with a tissue or a flexed elbow and discarding of the tissue appropriately.

Additionally, all staff should take the additional precautionary measures.

  • The use of gloves for all manual contact with clients, associated devices (eg: Vacuum Cleaners, Mobility Aids etc.) and immediate environmental surfaces.
  • The use of a face mask when caring for those clients that may have symptoms including those of the common cold.

Currently, those most at risk are people who have recently been in affected countries and those who have been in close contact with someone who is a confirmed case of having coronavirus. The virus is most likely to spread from person to person through:

  • Direct contact with a person while they are infectious
  • Close contact with a person with a confirmed infection who does not take appropriate precautions when coughing or sneezing
  • Touching contaminated objects or surfaces (such as doorknobs or tables) and then touching the mouth or face

Close contact means:

  • You have had face-to-face contact for at least 15 minutes with someone who has been infected with the coronavirus; or
  • You have been in a closed space for at least 2 hours with someone who has been infected with the coronavirus

Should you experience any of the following symptoms, we advise you visit your local GP. People with coronavirus may experience:

  • Fever
  • Respiratory symptoms, such as coughing or sneezing
  • Difficulty breathing, which may develop into pneumonia
  • Sore throat
  • Fatigue

If you have severe difficulty breathing, call triple zero (000) immediately and tell the call handler and the paramedics on arrival about your recent travel history.

When you contact your local GP, it is very important before visiting you describe your symptoms and travel history.

If you are experiencing symptoms or have identified you have been in close contact with a confirmed case, then it is very important you notify your care coordinator immediately.

Contact Your Care Coordinator on 1300 826 219

Contact the Coronavirus Health Information Line if you are seeking information on novel coronavirus. The line operates 24 hours a day, seven days a week. 1800 020 080

For up-to-date information, visit the Australian Department of Healthwebsite ( And Premium Aged and Community Services website (