We value your feedback
PACS takes all compliments, complaints and general feedback about our services and staff seriously. We care about your experience and opinion of the service provided by PACS. Feedback offered to us by clients, family members, carers, organisations and members of the community is used to inform our planning, enhance our organisational performance, service delivery and client satisfaction.
Your feedback within PACS will be managed:
* With respect and sensitivity
* Without prejudice or retribution to the complainant
* In a timely way
* In a culturally appropriate way
* Responsively to special needs, including a complainant's choice of advocate when requested
Compliment / Complaint / Feedback
Contact Service in Location
Making a complaint outside PACS
We encourage you to make your complaint directly with us but if you feel you would like to take your complaint outside our organisation, please use the following link:
Are you a GP, Medical Practitioner, Nursing or Allied Health Professional?
Do you have a DVA Patient and seeking Community Nursing Services?
We are a DVA Approved provider for Community Nursing Services and can provide services to DVA Gold Card Holders.
Download and complete our referral form and send it to our DVA Coordinators. Once received we will get in touch with the Gold Card holder and begin the assessment process.
- If you have completed a DVA D904 Request Form you can simply send it to our DVA Coordinators instead.
PACS Referral Form for DVA Community Nursing
Send the Referral Form to:
Email: mycare@premiumacs.com.au
Fax: 02 6765 8834
Please contact our team if you have any questions or require further information.
