We value your feedback
At Premium Aged & Community Services (PACS), we welcome and take all feedback—compliments, concerns, and suggestions—seriously. Your insights help us to continually improve our services and ensure the highest standards of care for our clients.
Whether you are a client, family member, carer, partner organisation, or member of the community, your feedback plays a vital role in shaping our planning, service delivery, and overall performance.
All feedback received is managed:
- Respectfully and sensitively
- Without prejudice or risk of retribution
- In a timely and transparent manner
- In a culturally safe and appropriate way
- With responsiveness to individual needs, including the use of an advocate when requested
We are committed to listening, learning, and acting to deliver care with integrity, compassion, and purpose.
Compliment / Complaint / Feedback
Contact Service in Location
Making a complaint outside PACS
We encourage you to make your complaint directly with us but if you feel you would like to take your complaint outside our organisation, please use the following link:
Are you a GP, Medical Practitioner, Nursing or Allied Health Professional?
Do you have a DVA Patient and seeking Community Nursing Services?
We are a DVA Approved provider for Community Nursing Services and can provide services to DVA Gold Card Holders.
Download and complete our referral form and send it to our DVA Coordinators. Once received we will get in touch with the Gold Card holder and begin the assessment process.
- If you have completed a DVA D904 Request Form you can simply send it to our DVA Coordinators instead.
PACS Referral Form for DVA Community Nursing
Send the Referral Form to:
Email: mycare@premiumacs.com.au
Fax: 02 6765 8834
Please contact our team if you have any questions or require further information.
